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Frequently Asked Questions

Q. What is the difference between Satin Finish solid hardwood flooring and Satin Finish engineered hardwood flooring?
A. Solid hardwood flooring comes in basically two formats…planks and parquet square tiles. Planks are cut in various lengths and widths. Parquet square tiles come in a variety of patterns. Engineered hardwood flooring is manufactured by using hardwood with a cross-directional laminated construction, with the top layer being premium hardwood. Engineered hardwood flooring is very versatile and more stable than solid flooring. The cross directional composition of this type of flooring counteracts with woods natural tendency to expand and contract with seasonal changes in temperature and humidity. Engineered flooring is ideal for glue down applications onto concrete.

Regency Plank™ is a 3/4" thick by either 2 1/4" or 3 1/2" wide, pre-finished natural wood product and is made from only the finest grades of solid red oak, white oak, beech, maple or ash. Regency Plank is to be used in nail-down applications over plywood that is a minimum of 5/8" thick. Regency Plank™ features slightly eased, micro-beveled edges and a tongue-and-groove design and features our high wear, aluminum oxide EcoLast™ finish which is guaranteed for 30 years — resisting scuffs, spills and stains. Regency Plank comes in a variety of colours including Natural Tone, Golden West, Honey Brown, Remington, Cinnamon, Cherokee, Designer White, Designer Rosewood and Designer Sierra.

Multi-Plank™ is a 2-ply engineered, pre-finished wood product featuring a 1/6" sliced solid hardwood face and is available in solid oak, maple or ash. It is manufactured 1/2" thick by 3" wide and can be easily installed using either glue, nail or staple-down applications on to concrete, OSB or plywood sub-floors. It is ideal for condominiums where concrete or radiant sub-floors are used. Multi-Plank is dimensionally stable and therefore performs well in lofts, chalets and cottages. Multi-Plank™ offers micro-beveled edges and a tongue-and-groove design for a smooth appearance, better fit and ease of installation. It is available in a variety of colours including Natural, Golden West, Honey Brown, Remington, Designer Rosewood, Walnut, Mocha and Designer Sierra. Multi-Plank™ also features our EcoLast™ finish, which is guaranteed for 30 years resisting scuffs, spills and stains.

Q. Can I buy products directly from your manufacturing facilities? If not, where can I purchase your products?
A. Satin Finish Hardwood Flooring is a reputable hardwood flooring manufacturer with an established distribution system comprised of flooring retailers specializing in hardwood flooring and flooring accessories. You cannot purchase flooring, maintenance products or accessories directly from any of our manufacturing facilities, instead please refer to our Find a Dealer to locate an authorized Satin Finish hardwood flooring dealer in your area.

Q. Should I expect colour variations in my floor?
A. Yes. Wood is a natural product and therefore you will find variations in planks regardless of the grade of wood, species or colour.

Q. Does “hardwood” mean that my floor will not dent?
A. No. Wood is a natural product and it will dent if enough pressure is applied. Please refer to our Installation and Care section to learn about how to properly care for your wood floors and how to avoid denting or damaging your floor.

Q. Will my floor change colour over time?
A. Wood itself changes colour (“patina”) as it ages. Extreme sunlight will also affect the colour your floor. Incorrect maintenance can affect the appearance of your floor leaving a residue or wax build-up. Please refer to our Installation and Care section to learn about how to properly care for your wood floors.

Q. Can I glue down 3/4" or 1/2" thick solid flooring?
A. No. Our 3/4" & 1/2" solid products (Regency Plank™, Lifestyles & Finished Plank) are to be used in a nail down application only. We suggest nailing these products down over a plywood subfloor that is a minimum of 5/8" thick. Please refer to our Installation and Care section to review our installation instructions for solid flooring

Q. Can I nail down 1/2" engineered flooring?
A. Yes. Our 1/2" engineered flooring (Multi-Plank™) is versatile and can be easily installed using either nail, glue or staple-down applications onto plywood, concrete or OSB sub-floors. Please refer to our Installation and Care section to review our installation instructions for engineered flooring.

Q. When gluing down 1/2" engineered flooring, what adhesive should I use?
A. Satin Finish recommends using Multi-Stik adhesive and 1/4" x 1/8" square notched, metal trowel(s). Please refer to our Installation and Care section to review our installation instructions for engineered flooring.