The Wear Warranty
Multi-Plank™ 2-ply engineered hardwood flooring is finished with the
industry leading EcoLast™ aluminum oxide finish and is backed by a
three (3) year light commercial wear warranty. Satin Finish warrants
that in the course of three (3) years from the date of purchase, that
the finish will not wear through to the raw wood.
Multi-Plank™ must be maintained using SCF32, Satin Finish wood floor
cleaner and must follow in accordance with our commercial /
institutional maintenance instructions under separate cover.
Installation must be in accordance with our installation
instructions. Any breach of the above will void this warranty.
Please refer to the Multi-Plank™ Installation Instructions.
Integrity of the Floor Satin Finish Hardwood Flooring Limited
warrants the structural integrity of the flooring.
Our flooring will be free from defects in material and manufacturing.
Installation procedures must conform with
those specified by Satin Finish. All preventative maintenance and
regular maintenance procedures prescribed by
Satin Finish in its "Commercial / Institutional / Residential
Maintenance Handbook" must be followed. You must
check the moisture condition of the sub-floor prior to starting
installation. Any problems caused by water from
broken pipes, flooding or excessive sub-floor, concrete
moisture/humidity in the area of the installation are not
covered by this warranty.
This warranty is for light commercial environments such as clothing
and department stores, offices, boutiques, lofts, condos, retail
stores,
bars etc.
Exclusions and Limitations to Warranty In addition to any warranty limitations
enumerated above, the following exclusions, limitations,
and terms apply to Satin Finish's warranty. The Light Commercial Wear Warranty will not
apply in any of the following circumstances: (a) mid to heavy commercial use (includes fast
food restaurants);
(b) exposure to forklifts, pump trucks, pallets;
(c) if Satin Finish determines in its sole discretion that the
flooring has developed indentations and scratches from
insufficient protection of appliances and furniture, pebbles,
spike-heeled shoes, or is otherwise damaged due to, neglect,
water, erosion, misuse, abuse, detergents, abrasive cleaners,
insects, improper maintenance;
(d) if there is a failure to follow Satin Finishís installation
instructions, not maintaining proper humidity conditions,
insufficient protection, or improper alterations;
(e) if your floor has been discolored due to regular exposure to
sun. General Satin Finish warrants that if any aspect of
our Satin Finish floor fails to satisfy the warranties
listed above, Satin Finish will, at itsí option, repair, refinish or
replace the defective product with the same product
or another of equivalent value. It will be up to Satin Finish to
determine the most appropriate remedy to pursue.
This warranty is only applicable to the original purchaser, valid
from the date of purchase. A copy of the original
invoice or receipt is required. The original purchaser must notify
Satin Finish or itsí representative of any problem
with the flooring product, in writing, within sixty (60) days of when
the problem occurs. In the event of a breach of
warranty claim, Satin Finish reserves the right to examine the floor
and remove samples, in order to determine the
appropriate course to follow. Any attempt to repair, refinish or
replace any defective product prior to such
examination will void this warranty.
The Multi-Plank™ Light Commercial Wear Warranty
will not apply to: Products which have been sold on an "as is"
basis; pioneers, seconds or non-standard items:
Should there be any doubts about a piece of flooring as to
manufacture, factory finish or grade, do not install the piece.
Hardwood floors are manufactured in accordance with accepted industry
standards which permit a defect tolerance which
should not exceed 5%. Such defects may be of a manufacturing or
natural type. Concerns about the grade should be
directed immediately to the place of purchase for review by Satin
Finish.
Unless otherwise precluded by the laws in your province:
(i) the above warranties are the complete warranties offered by Satin
Finish, and are in place of all other express and/or
statutory conditions warranties including the implied warranties of
merchantability and the fitness for a particular purpose;
and
(ii) Satin Finish does not assume any liability for incidental or
consequential damages, also costs or expenses of any kind,
including any labour costs.
Satin Finish has the sole discretion to determine whether any product
is subject to an exclusion or is defective.
If you are not satisfied with your floor and feel that one of the
above warranties has not been satisfied, please file a claim
with the company or dealer where you purchased your flooring. If
that company or dealer is unable to resolve the matter, write
to:
Satin Finish Hardwood Flooring Limited
8 Oak Street
Weston, Ont., Canada, M9N 1R8
Attention: Claims Department
and request a claim form. Fill in and return
the form for processing.
